Questions we get most often.

VoIP stands for Voice over Internet Protocol. Instead of travelling down a dedicated phone line, your call is converted into data, sent across your internet connection, and turned back into audio at the other end. The person receiving it needs nothing special — an ordinary mobile or landline works.

For a business the practical difference is cost and flexibility. You stop paying for physical lines, and adding twenty more seats becomes a configuration change rather than an installation job.

SIP (Session Initiation Protocol) is the signalling language VoIP systems use to set up, manage and end calls — the handshake that happens before any audio flows. Because it is an open standard, a SIP trunk from us connects to almost any IP PBX or dialer you already run, without proprietary middleware in between.

Usually the opposite, provided your internet is stable. VoIP can carry a wider audio range than a traditional line, so calls often sound clearer rather than thinner.

The variable is your connection, and consistency matters more than raw speed — packet loss and jitter cause far more audio problems than bandwidth does. We can run a line test with you before you commit to anything.

No. A softphone on a computer, laptop or smartphone works fine and you need never touch a desk phone. If you prefer hardware, standard SIP handsets from any major brand will register against our service — you are not locked into buying from us.

No. We provide the voice service; your internet stays with your existing ISP. We are happy to advise on what your line needs to handle your seat count.

Yes. Conferencing, full or partial call recording, call whisper, IVR and live monitoring are all available and managed from the admin panel.

Per second, by destination, with no minimum call duration. Rates move with the market, so rather than publish a list that goes stale we send a current rate sheet for the destinations you actually dial — usually the same working day.

A DID (Direct Inward Dialing) number, sometimes called a virtual number, is a phone number with no physical line attached. Calls to it are routed wherever you tell us — a landline, a mobile, or your VoIP system.

That is what makes it useful: you can hold a London number while your team sits in Karachi, and the caller dials and pays as though you were down the road.

Three kinds. Toll-free numbers, where the caller pays nothing — in the US and Canada these begin 800, 866, 877 or 888, and in the UK they are 0800 or 0808 ranges. Local numbers tied to a specific city or area code. And national numbers, reachable from anywhere in a country at local rates but not tied to one city.

Numbers — DID and toll-free — in the United States, the United Kingdom, Japan, across the Middle East and across Africa. Those are the markets where we hold the carrier relationships to issue them properly.

Voice termination is a different matter: that is A–Z, so we can land calls essentially anywhere. If you need a number somewhere not on that list, ask anyway — coverage moves, and if we cannot get it we will say so rather than string you along.

No. Pakistan is not one of the markets we issue numbers in. We can still terminate voice traffic there.

Yes — that is the point of it. Calls are delivered over the internet to whatever IP address or SIP endpoint you nominate, so the physical location of your equipment is irrelevant as long as the connection is sound. A team in Lahore can answer a US number without anything sitting in the US.

A channel is one simultaneous call path. One channel means one call at a time on that number. Our standard DID comes with a single channel, and you can add more at any point by messaging support — the number does not need re-provisioning.

Voicemail, email alerts, call recording, IVR menus, call whisper, conferencing and custom routing rules. An IVR is worth setting up early if you handle any volume — it directs callers to the right person without tying up an agent.

DIDs carry voice, so WhatsApp verification by call code generally works. Bear in mind WhatsApp is a third-party service with its own terms — we cannot support it or guarantee its behaviour, so use it in line with their policy.

Both. You can bring an existing number onto our platform, and if you ever leave you can take it with you. Timelines and requirements vary by country — send us the number and we will check.

Building what people see and the machinery behind it — layout and design, the code that makes it work, hosting, and the ongoing job of keeping it current. For most businesses the site is the first thing a prospect checks before calling, which is reason enough to have one that does not look abandoned.

Design covers how the site looks and feels to use — layout, typography, colour, flow. Development covers what makes it function — the code, forms, integrations and hosting. Most real projects need both, and we handle both.

Custom by default, built around your brand and what the site needs to do. If your budget or timeline points toward a template we will say so honestly and work with one — there is no sense selling you a bespoke build you do not need.

A straightforward brochure site is typically a few weeks; anything with custom functionality, integrations or e-commerce runs longer. Cost follows scope, so we quote after a proper conversation rather than pulling a number out of the air. Quotes are itemised so you can see what each part costs.

Responsive layout is standard on every site we build, with attention to accessibility along the way. On SEO, we build in the technical foundations during development and offer ongoing optimisation separately if you want to compete on search.

Ongoing maintenance and support — security updates, backups, content changes and performance monitoring. A site left untouched for two years becomes a liability, so it is worth budgeting for from the start.